Experience & Loyalty Forum
- November 14 - September 15, 2021
- 8:00 am to 5:30 pm
- Wyndham Grand Clearwater Beach, 100 Coronado Drive, Clearwater Beach, FL 33767
Event Description
The Experience & Loyalty Forum brings together real-world stories, case-studies, best practices and lessons learned as to how organizations are creating positive, engaging experiences; the technologies that tie traditional customer service functions together with new marketing channels; and how utilizing tools, insights and cognitive analytics can create a more loyal customer.
Details: www.experienceloyaltyforum.com
Event Program
- 7:30 AM — 9:00 AM
Registration and opening activities - 9:00 AM — 12:15 PM
Sessions, roundtables, case studies - 12:15 PM — 1:30 PM
Lunch for all attendees - 1:30 PM — 5:30 PM
Sessions, roundtables, case studies - 5:30 PM — 7:30 PM
Reception for all attendees
Past Speakers
Michelle Musgrove
VP, AARP Experience Strategy
AARP
Kevin Smith
Assistant Vice President, Customer Experience
Dallas Fort Worth International Airport
Steven Yde
VP Marketing
Wahl Clipper Corporation
Todd Coutee
SVP, Operations
Luby’s Fuddruckers Restaurants
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