Experience & Loyalty Forum

  • November 14 - September 15, 2021
  • 8:00 am to 5:30 pm
  • Wyndham Grand Clearwater Beach, 100 Coronado Drive, Clearwater Beach, FL 33767

Event Description

The Experience & Loyalty Forum brings together real-world stories, case-studies, best practices and lessons learned as to how organizations are creating positive, engaging experiences; the technologies that tie traditional customer service functions together with new marketing channels; and how utilizing tools, insights and cognitive analytics can create a more loyal customer.

Details: www.experienceloyaltyforum.com

Event Program
  • 7:30 AM — 9:00 AM
    Registration and opening activities
  • 9:00 AM — 12:15 PM
    Sessions, roundtables, case studies
  • 12:15 PM — 1:30 PM
    Lunch for all attendees
  • 1:30 PM — 5:30 PM
    Sessions, roundtables, case studies
  • 5:30 PM — 7:30 PM
    Reception for all attendees
Past Speakers

Michelle Musgrove
VP, AARP Experience Strategy

Kevin Smith
Assistant Vice President, Customer Experience
Dallas Fort Worth International Airport

Steven Yde
VP Marketing
Wahl Clipper Corporation

Todd Coutee
SVP, Operations
Luby’s Fuddruckers Restaurants

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