2nd Annual Experience & Loyalty Forum
- May 10 – 11, 2018
- 8:00 am to 5:30 pm
- The Westin Fort Lauderdale Beach Resort, 321 N. Fort Lauderdale Beach Blvd., Fort Lauderdale, FL 33304
- 954 467 1111
Event Description
The Experience & Loyalty Forum brings together real-world stories, case-studies, best practices and lessons learned as to how organizations are creating positive, engaging experiences; the technologies that tie traditional customer service functions together with new marketing channels; and how utilizing tools, insights and cognitive analytics can create a more loyal customer.
Details: www.experienceloyaltyforum.com
Event Program
- 7:30 AM — 9:00 AM
Registration and opening activities - 9:00 AM — 12:15 PM
Sessions, roundtables, case studies - 12:15 PM — 1:30 PM
Lunch for all attendees - 1:30 PM — 5:30 PM
Sessions, roundtables, case studies - 5:30 PM — 7:30 PM
Reception for all attendees
Featured Speakers
Georgia Little
Chief Customer Experience Officer
Prime Therapeutics
Kevin Smith
Assistant Vice President, Customer Experience
Dallas Fort Worth International Airport
Steven Yde
VP Marketing
Wahl Clipper Corporation
Stephanie Wicky
Group Director Marketing
Ryder System, Inc.
Upcoming Forums
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