2nd Annual Experience & Loyalty Forum

  • May 10 – 11, 2018
  • 8:00 am to 5:30 pm
  • The Westin Fort Lauderdale Beach Resort, 321 N. Fort Lauderdale Beach Blvd., Fort Lauderdale, FL 33304
  • 954 467 1111

Event Description

The Experience & Loyalty Forum brings together real-world stories, case-studies, best practices and lessons learned as to how organizations are creating positive, engaging experiences; the technologies that tie traditional customer service functions together with new marketing channels; and how utilizing tools, insights and cognitive analytics can create a more loyal customer.

Details: www.experienceloyaltyforum.com

Event Program
  • 7:30 AM — 9:00 AM
    Registration and opening activities
  • 9:00 AM — 12:15 PM
    Sessions, roundtables, case studies
  • 12:15 PM — 1:30 PM
    Lunch for all attendees
  • 1:30 PM — 5:30 PM
    Sessions, roundtables, case studies
  • 5:30 PM — 7:30 PM
    Reception for all attendees
Featured Speakers

Georgia Little
Chief Customer Experience Officer
Prime Therapeutics

Kevin Smith
Assistant Vice President, Customer Experience
Dallas Fort Worth International Airport

Steven Yde
VP Marketing
Wahl Clipper Corporation

Stephanie Wicky
Group Director Marketing
Ryder System, Inc.

Upcoming Forums
Human Capital Management Forum
  • October 25, 2018
  • 8:00 am to 5:30 pm
  • B Ocean Resort Fort Lauderdale, 1140 Seabreeze Blvd, Fort Lauderdale, FL 33316
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